Privacy Policy

1. Introduction

This Privacy Policy describes how Janey the Artist ("we," "our," or "us") collects, uses, and protects your personal information when you visit our website and use our services. We are committed to protecting your privacy and ensuring the security of your personal data.

2. Information We Collect

Personal Information

When you commission artwork or contact us, we may collect the following personal information:

• Contact Information: Full name, email address, phone number
• Shipping Information: Full address including street address, city, postal code, and country
• Commission Details: Pet information (name, type), canvas subjects, project descriptions
• Payment Information: Processed securely through Stripe (we do not store payment card details)
• Communication Records: Messages sent through our contact forms

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and general location information
• Browser type and version
• Device information
• Website usage patterns and analytics data
• Log files and error reports

3. How We Use Your Information

We use your personal information for the following purposes:

• Commission Processing: To create and deliver your custom artwork
• Communication: To respond to inquiries and provide customer support
• Order Fulfillment: To process payments and arrange shipping
• Service Improvement: To analyze usage patterns and improve our website
• Legal Compliance: To comply with applicable laws and regulations

4. Data Storage and Security

Storage Location

Your data is securely stored using Amazon Web Services (AWS) infrastructure in the UK region, ensuring compliance with UK data protection standards.

Security Measures

• End-to-end encryption for data transmission
• Secure cloud storage with access controls
• Regular security monitoring and updates
• Payment processing through PCI-compliant Stripe
• Limited access to personal data on a need-to-know basis

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We only share your information with trusted service providers who assist us in operating our website and conducting our business:

• Payment Processing: Stripe for secure payment processing
• Email Services: Amazon SES for transactional emails
• Cloud Infrastructure: AWS for secure data storage and hosting
• Shipping Partners: Courier services for artwork delivery (shipping address only)

All third-party providers are bound by strict confidentiality agreements and are required to maintain the security and privacy of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements:

• Commission Records: Retained for 7 years for tax and legal purposes
• Contact Inquiries: Retained for 2 years unless ongoing correspondence
• Technical Logs: Automatically deleted after 30 days
• Payment Records: Retained per Stripe's data retention policies

7. Your Rights

Under UK data protection law (UK GDPR), you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal requirements)
• Right to Restriction: Request limitation of processing in certain circumstances
• Right to Data Portability: Request transfer of your data in a machine-readable format
• Right to Object: Object to processing of your personal data for marketing purposes

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and gather analytics data. These technologies help us:

• Remember your preferences and settings
• Understand how visitors use our website
• Improve website performance and functionality
• Provide relevant content and features

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

9. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

10. International Transfers

While we primarily store data within the UK using AWS UK infrastructure, some of our service providers may process data internationally. Where international transfers occur, we ensure appropriate safeguards are in place to protect your personal data in accordance with UK data protection standards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last updated" date at the top of this policy and, where appropriate, by sending you an email notification.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your rights, or have concerns about how we handle your personal data, please contact us:

13. Complaints

If you are not satisfied with how we handle your personal data or privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority. You can contact the ICO at ico.org.uk or by calling their helpline at 0303 123 1113.

14. Related Documents

Please also review our Terms of Service which govern the commission process, payment terms, and other important conditions related to ordering artwork.