Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Janey the Artist website and the commission services we provide. By commissioning artwork or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not commission artwork or use our services.

2. Commission Process

Initial Consultation

When you request a commission, we will discuss your vision, requirements, budget, and timeline. This consultation helps us understand your needs and provide an accurate quote. Consultations are free and without obligation.

Quote and Agreement

Following consultation, we will provide a detailed quote including the proposed price, estimated timeline, and scope of work. To proceed, you must accept the quote and agree to pay the quoted amount.

Timeline

Typical timelines vary by project type:

• Canvas Paintings: 3-4 weeks from payment
• Wall Murals: 3-10 days depending on size (Warrington area only)
• Pet Portraits and Digital Art: 2-3 weeks from payment

These are estimates and may vary based on project complexity, revisions, and other factors. We will provide a more precise timeline in your quote.

3. Payment Terms

Payment Schedule

Full payment must be received before work begins on your commission. Payment is made securely through Stripe and covers the complete artwork as specified in the quote.

Accepted Payment Methods

We accept all major credit and debit cards through Stripe. Payment is processed securely and we do not store your card details.

Currency and Pricing

All prices are quoted in British pounds (£). Shipping costs are included for UK deliveries. International shipping will be quoted separately if applicable.

4. Revisions and Changes

Revision Policy

The number of revisions included in your commission will be specified in your quote. Revisions include changes to elements such as colours, composition, or specific details as discussed during consultation.

Scope Changes

If you request changes that significantly extend the scope of work beyond the original agreement (such as adding additional subjects or major design changes), we may quote an additional fee. We will consult with you before proceeding with scope changes.

Progress Updates

During the creation process, we will provide progress photos so you can see the artwork as it develops. This allows you to request revisions while the work is in progress.

5. Cancellations and Refunds

Cancellation by You

If you wish to cancel your commission, the refund policy depends on the progress of the work:

• Before work begins: Full refund minus 10% administration fee
• Work in progress: Refund of 50% of the commission fee
• After completion: No refund; full payment is due for completed artwork

Cancellation by Janey the Artist

We will make every effort to complete all commissions. In the unlikely event that we must cancel due to circumstances beyond our control (illness, family emergency), we will offer a full refund or postponement of the project timeline.

Non-Completion

If you fail to accept the completed artwork or do not provide the necessary information to proceed (such as reference photos or approval after revisions) within 30 days of notification, we will consider the commission complete and no refund will be issued.

6. Intellectual Property and Ownership

Artwork Ownership

Upon full payment, you own the physical artwork or digital file as applicable. For physical commissions (canvases, murals, pet portraits), you receive full ownership and may display, modify, or reproduce the artwork as you wish.

Artist Rights

We retain the right to photograph, display, and share images of completed artwork on our website, portfolio, and social media for promotional purposes unless you explicitly request otherwise. We may reference your commission as an example of our work in promotional materials.

Copyright

The design and creative work remain our intellectual property, but you receive the right to use and display the finished artwork. You may not reproduce or resell the artwork commercially without written permission.

7. Shipping and Delivery

Shipping Methods

Artwork is carefully packaged and shipped via reputable courier services. Shipping costs are included for UK deliveries. We use tracked courier services for all shipments to ensure safe delivery.

Delivery Timeline

Delivery typically occurs within 5-7 business days of dispatch. Specific delivery dates will be agreed upon when your commission is accepted. We are not responsible for delays caused by courier services.

Damage in Transit

If your artwork arrives damaged, please notify us immediately with photographic evidence. We will work with the courier to file a claim and, if unresolved, will provide a replacement or refund.

Digital Delivery

For digital artwork, files will be provided via email or cloud storage link. You are responsible for maintaining your own backup copies of digital files.

8. Wall Mural Service (Warrington Area Only)

Wall mural services are currently available in the Warrington area only. This includes consultation, design, site visit, and professional painting. International or remote mural commissions are not available at this time. Please contact us if you're interested in murals outside of the Warrington area.

9. Limitation of Liability

We take great care to deliver high-quality artwork. However, we are not liable for:

• Loss, theft, or damage to artwork after delivery (covered by courier insurance)
• Colour variations due to different screens, monitors, or lighting conditions
• Delays caused by courier services or circumstances beyond our control
• Changes to artwork after delivery (normal wear and tear)

Our total liability is limited to the amount paid for the commission.

10. Communication

We communicate primarily via email. It is your responsibility to:

• Provide accurate contact information
• Check emails regularly for updates and requests for approval
• Respond to requests for information or approval in a timely manner
• Notify us of any changes to your address or contact details

11. Website Use

When using our website, you agree to:

• Not engage in any unlawful or harmful conduct
• Not attempt to hack, disrupt, or damage the website
• Not reproduce content without permission
• Respect our intellectual property rights

12. Changes to These Terms

We may update these Terms from time to time. Changes will take effect upon posting to the website. Your continued use of our services after changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

13. Dispute Resolution

If you have a dispute regarding your commission, please contact us first to attempt resolution. Most issues can be resolved through open communication. If you are not satisfied with our response, you may pursue resolution through small claims court or other applicable legal means.

14. Contact Us

If you have any questions about these Terms or your commission, please contact us:

15. Related Documents

Please also review our Privacy Policy which explains how we collect, use, and protect your personal information.